The Canada Border Services Agency (CBSA) is presently experiencing delays in sending outbound messages such as acknowledgments, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
The CBSA has indicated that they are receiving and processing EDI and Portal inbound data. Additionally, the CBSA has indicated that eManifest Portal clients may be experiencing difficulties where the trade data is in “Updating” status when using the eManifest Portal.
CBSA has provided the following guidelines:
- Please refer to the contingency procedures outlined or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
- For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
We will continue to monitor this situation and reach out if there are further updates.