CBSA Assessment and Revenue Management (CARM)

The Canada Border Services Agency (CBSA) Assessment and Revenue Management (CARM) project is changing the way that commercial goods are imported into Canada and the CARM Client Portal allows for self-service access for importers. On May 25, 2021, the CARM Client Portal went live, and we want to be sure that you are taking the necessary next steps.

CARM is a new multi-phase, multi-year initiative that will modernize, streamline and transform the collection of duties and taxes on goods imported into Canada. CARM allows trade chain partners to have an online cloud-based portal where they can view their business numbers, apply for new business numbers, make payments of duties and taxes, view their statements of accounts with CBSA, and much more.

Implementation of CARM will occur in three phases/releases

Release 0 – January 2021

Release 1 – May 25, 2021

Release 2 – October 2023

What does an importer need to do during Release 1? (Anytime after May 25, 2021) 

  1. Obtain a Business Number and program account identifier (RM number)
  2. Register for the CARM Client Portal by creating an Individual User CARM Client Portal Account
  3. Link User Account with Business Account
  4. Grant Access to Employees, Representatives, and Broker
  5. Use the CARM Client Portal

Why is it important to register? 

A tip to keep in mind!

Update: CARM Inactive User Profiles Being Deactivated

CARM Client Portal user profiles that are inactive for more than 180 consecutive days are automatically deactivated. To avoid your user profile being deactivated, ensure that you are logging in to maintain your active status. In the event that your profile has been deactivated, you can reach out to the CARM Support Helpdesk (1-800-461-9999) to have it reactivated. The CBSA has stated that they will be addressing this issue and at this point, it is only impacting personal user accounts, there is no impact on business account registrations. 

CARM Importer Security Bond

As part of the CBSA CARM initiative release 2, importers will soon be required to secure and post their own importer security bond in order to participate in the Release Prior to Payment Privilege (RPP). Previously, a customs broker was able to use their own customs bond on behalf of their clients, and this will no longer be allowed under CARM in late 2023.

RPP allows importers and customs brokers to obtain a release of goods from the CBSA and defer payment of duties and taxes as well as the accounting of these fees. If an importer does not have their own security bond, they will no longer be able to recognize these benefits under RPP and will need to pay duty and taxes prior to goods being released by the CBSA.

For more information, or to start this process, please reach out to Buckland

We know that the changes coming with CARM can be overwhelming, but rest assured that Buckland will be working hand in hand with our customers to ensure that they have the information required to successfully transition into each release of CARM.

Helpful links from the CBSA:

Download your Register for the CARM Client Portal Guide

Make registration easy with these step-by-step instructions to walk you through the process of signing up for the CARM Client Portal and delegating authority to your broker. 

Download CARM FAQ Guide

Access our frequently asked questions guide for answers to the most common CARM questions.

Access our Webinar

To learn how to register for the CARM Client Portal, watch our webinar from April 20, 2021, featuring a step-by-step presentation with our special guests from the CBSA to help you better understand the process.

Listen to our How to Register for the CARM Client Portal Podcast

On this episode of the Beyond Borders Podcast, we are joined by Sara Hiebert, Account Manager at Buckland. Sara walks listeners through the steps to easily get registered for the CARM Client Portal.